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Information for Customers and Visitors


  Ordering  Legal
ShippingConditions of Use
ReturnsPrivacy Policy
International Orders 
Mail Order / Pay by Check 
Phone Orders  Answers
TrackingAbout Geology.com Store
Purchase OrdersAsk Us
Question About a Past Purchase? 

About Geology.com Store

Geology.com Store is an online store where visitors can purchase tools, books and educational materials related to geology. All of our sales are retail and conducted online. We do not sell wholesale and do not have a walk-in store.

We sell rock hammers; topographic maps; field guides; wall maps; rock, mineral, and fossil kits; field cases; backroads atlases; field books, gold prospecting tools and geology books to customers within the United States. We do not ship outside of the United States, please do not ask for an exception, our answer will be "no."

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Ask Us

If you have a question about the products that we sell, please send it to us at . We will do our best to answer promptly - almost always within 24 hours.

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Shipping

Holiday Shipping Information

Orders placed after 12:00 noon eastern time on Tuesday, December 19th, 2017 may not arrive in time for Christmas unless you order Express Shipping. We are located in Pennsylvania, and deliveries to western states, Alaska and Hawaii require five or six business days by standard shipping.

The map below shows normal shipping times. Holiday shipping WILL take longer.

shipping map

We ship by United States Mail, FedEx Ground and FedEx Home Delivery to addresses within the United States. We process orders Monday through Friday. Orders placed through our website ship the same day or the following business day. (We do not ship on Saturday, Sunday or U.S. Postal Service holidays.)

Everything that can be purchased from our website is in stock and ready for prompt shipment. If we encounter any problem while filling your order, we will contact you promptly by email. Orders received before noon (Eastern time) on a business day usually ship the same day.

If you request "USA Standard Shipping" your order should arrive between 2 and 6 business days after it is placed. If you request "USA Express Shipping" your order should arrive between 1 and 3 days after it is placed.

These shipping times are based upon U.S. Postal Service and FedEx guidance. They are not guarantees. USPS and FedEx are very good at meeting these delivery times but sometimes mechanical, weather or other problems will delay a package.

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Returns

We accept returns if the merchandise is mailed back to us unused and in brand new, resellable condition within 30 days. To request a return authorization, please send an email message to with the word "RETURNS" and the order ID number in your subject line. In the email, please explain what needs to be returned. We will reply promptly with instructions. Returns that comply with the above policy will receive a refund of purchase price less shipping and handling.

HOLIDAY GIFTS: Gift items purchased between November 1 and December 31 may be returned until January 31.

If you received the wrong item, a damaged or defective item please let us know. We want to be sure that you receive what you paid for.

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International Orders

We are unable to accept orders that have billing addresses or shipping addresses in countries outside of the United States.

We ship to addresses within the United States, Territories of the United States (Puerto Rico, Guam, Northern Marianas, U.S. Virgin Islands, and American Samoa), and military locations with APO or FPO addresses issued by the United States Postal Service.

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Mail Orders

We accept orders from United States customers that are placed by mail and paid with a check or money order from a United States financial institution. These must be shipped to an address in the United States.

To order this way please visit our website and place the items that you would like to purchase into the shopping cart. When you finish shopping simply print the shopping cart page. It will display a subtotal for the items that you purchased plus the amount charged for shipping/handling.

Write your shipping address on the shopping cart page and mail it to us with your check or money order. Our address will be printed on the bottom of the shopping cart page. It is: GeoShops.com, 1040 Eberly Way, Suite 150, Lemont Furnace, PA 15456.

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Phone Orders

We are sorry but we do not accept orders by phone.

Please place your order through our secure website or send it to us by mail.

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Tracking

Tracking information is usually sent in an email message shortly after your package leaves our office.

You can check the status of your package by visiting the United States Postal Service website or the FedEx website and entering your tracking number.

If you did not receive a tracking number, please let us know by sending an email to .

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Purchase Orders

We are sorry but we do not accept purchase orders.

Please place your order through our website to make payment by credit card. To pay by check please follow our instructions for mail orders.

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Question About a Recent Purchase?

If there is a problem with your order or an item that you purchased, we want to help you. Please tell us about it by email at . We will reply promptly.

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